Where vision meets execution
Client success, reporting and operations support for Australian and US teams. Ten years in BPO, built into systems your clients actually read.
- 10+ years in BPO
- Frontline to operations manager
- Based in Cebu City, working AU and US clients
What I take off your plate
- Inbox, calendar and task triage handled to SLA
- Weekly client reporting your clients actually read
- SOPs and automations your team can run without me
- Brand and design work that makes you look sharp
Services and pricing
Four ways to hand work over. Pick one package or combine them — every price is a starting point, and I adjust it to your scope.
Ops and client success
from $450/mo
Inbox and calendar, task triage, SLA and KPI tracking, weekly client reporting.
See the packagesReporting and database
from $350
Dashboards, trackers and automated data pulls, ending in a branded client report.
See the packagesAutomated process and SOPs
from $300
Documented SOPs with checklists, plus tested and documented workflow automations.
See the packagesDesigns and brand
from $250
Logos and mini brand kits through to full identity, pitch decks and report templates.
See the packagesThree steps from first call to handover
You always know the scope, the price and the start date before anything begins.
Discovery call
Tell me what is slowing your team down. We pick the package that fits, or build a custom scope.
Scope and quote
You get a written scope, a fixed price and a start date before any work begins.
Delivery and handover
I build, test and document it, then train your team so it keeps working without me.
Systems your clients actually read
Plenty of people can fill a spreadsheet. The work here is making the reporting, the process and the follow-up so clear that your client never has to ask for an update.
Every engagement starts with a written scope and ends with documentation your team can run without me.
See the work behind the packages- ✓
Scope first, always
You approve the deliverables, price and start date before work begins.
- ★
One person, no hand-offs
The person you talk to is the person doing the work.
- ⏰
Fixed prices, flat quotes
Clear scopes and honest quotes. No surprise invoices.
- ∞
Documented for handover
SOPs, checklists and training so it keeps working without me.
Ready to hand it over?
Book a discovery call and tell me what you need. I reply to every enquiry.